Cancellation & Refund

Cancellation & Refund Policy

1. Overview

This Cancellation and Refund Policy governs donations, contributions, and program-related payments made through the organization’s website or third-party payment gateways. As a non-profit organization, funds received are generally utilized immediately for charitable activities; hence, cancellations and refunds are restricted.

2. Donations

All donations made to the organization are voluntary and non-refundable. Donations once processed through third-party payment gateways are deemed final and are applied towards the organization’s social welfare programs.

3. Cancellation Policy

Donation cancellations are not permitted after successful payment confirmation. Any request for cancellation must be raised within 24 hours of the transaction and will be considered only if the funds have not been utilized or allocated.

4. Refund Eligibility

Refunds may be initiated only in exceptional cases, including:

• Duplicate or multiple payments for the same transaction
• Payment debited but transaction failed due to technical error
• Incorrect amount charged due to system or payment gateway malfunction
• Event or program fee cancellation by the organization (if applicable)

All refund requests are subject to verification and internal approval.

5. Non-Refundable Transactions

• Change of donor decision after successful payment
• Donations already utilized for charitable activities
• Donations for which tax exemption certificates (e.g., 80G) have been issued
• Delays or failures caused by banks or third-party service providers

6. Refund Request Procedure

To initiate a refund request, donors must email the organization with:

• Full name of the donor
• Transaction ID / Payment ID
• Date and amount of transaction
• Reason for refund request

Requests must be sent from the registered email ID used during the donation.

7. Refund Processing Timeline

Approved refunds will be processed within 7–10 working days and credited to the original payment method. Processing time may vary depending on bank or payment service provider norms.

8. Tax Compliance Disclaimer

Once a donation receipt or tax exemption certificate has been issued, refunds cannot be processed as per the Income Tax Act, 1961. Donors are advised to verify all donation details before completing the transaction.

9. Grievance Redressal

All grievances will be addressed within 7 working days.

10. Policy Updates

The organization reserves the right to modify this policy at any time without prior notice. Changes will be effective upon posting on the website.