Shipping & Delivery

Shipping & Delivery Policy

1. Overview

This Shipping & Delivery Policy outlines how services, acknowledgements, certificates, and materials are delivered by SThree Welfare Services Foundation following successful donations or payments made through our website or third-party payment gateways.

As a registered non-profit organization based in Lucknow, Uttar Pradesh, the Foundation primarily delivers non-goods services including digital services and communications. Physical shipment, where applicable, is limited and non-commercial in nature.

2. Digital Delivery

The Foundation provides the following through digital means:

• Donation acknowledgement emails
• Donation receipts
• Tax exemption certificates (such as 80G, if applicable)
• Event confirmations, training details, or program-related communications

Delivery Timeline

• Acknowledgement and basic confirmations are sent within 24–72 hours of successful payment
• Tax exemption certificates may take 7–15 working days as per statutory verification

All digital communication is sent to the email address provided by the donor at the time of transaction.

3. Physical Shipment (If Applicable)

In limited cases, the Foundation may ship physical materials such as:

• Printed certificates or reports
• Training or event kits
• Educational or awareness materials
• Appreciation tokens or non-commercial merchandise

Shipping Timeline

• Dispatch within 7–10 working days from confirmation
• Delivery timelines depend on location and courier partner availability

4. Shipping Charges

Any applicable shipping charges will be clearly communicated in advance. In most cases, shipping costs are borne by SThree Welfare Services Foundation as part of its charitable initiatives.

5. Program & Event Service Delivery

• Event details (date, time, venue, or virtual links) are shared via email
• Any changes or rescheduling are communicated in advance

6. Delivery Delays & Exceptions

Delivery delays may occur due to:

• Incorrect or incomplete contact details
• Technical issues or courier delays
• Natural calamities or government restrictions

The Foundation shall not be held liable for delays beyond reasonable control.

7. Failed or Incorrect Delivery

• Donors are requested to check spam/junk folders for digital communications
• Returned physical shipments may require additional time or cost for re-dispatch

8. Contact Information

9. Policy Updates

SThree Welfare Services Foundation reserves the right to amend or update this policy at any time. Changes will be effective immediately upon publication on the website.